Please consider Sale purchases carefully.
Even though we always strive to provide you with a great experience each time you shop with us, items purchased on Sale cannot be returned or exchanged.
- Carefully check that all products you’ve received are correctly against your order.
- In case of any damage or error in supply, kindly intimate the issue via e-mail within 48 hours of delivery with relevant images attached.
- On verification, we will offer you replacement or refund within 7 days from return of product.
- Products must be returned in their original packaging, tags and labels should be intact.
FULL PRICE PRODUCTS:
In these Terms, references to “You”, “User” shall mean the end user accessing the Website, its contents and using the Services offered through the Website. “Service Providers” mean independent third party service providers, and “we”, “us”, “our”, “Leela Hospitality Pvt. Ltd.” or “ www.dandeliondreams.co” shall mean “ Leela Hospitality Pvt. Ltd.”
Ownership of rights:
All rights, including copyright, in this website are owned by or licensed to “Leela Hospitality Pvt. Ltd.”. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the written consent of “Leela Hospitality Pvt. Ltd.” You may not modify, distribute or re-post something on this website for any purpose.
Intellectual Property Rights:
www.dandeliondreams.co owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to www.dandeliondreams.co without obtaining authorization from www.dandeliondreams.co.
User Account, Password, and Security:
Dandelion saves email addresses from correspondence we receive. We also collect information regarding the pages users’ access and information provided to us by users via surveys and site registrations. Such information may contain personal data including addresses, phone numbers, credit card numbers etc. We are not allowed to disclose such personal information without your written permission. However, certain information collected from you and about you is used within the context of providing the service. The information we collect is not shared with or sold to others, except under certain circumstances whereby your use of the service is deemed to provide us with valid consent for disclosure.
Dandelion does not rent, sell, or share personal information about you with other companies except to provide products or services you’ve requested, or when we have gained your permission.
You shall not use the Website for any of the following purposes:
- Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
- Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
- Gaining unauthorised access to other computer systems.
- Transfer or sell any information or software obtained from the Website.
- Interfering with any other person’s use or enjoyment of the Website.
- Breaching any laws that are applicable.
- Interfering or disrupting networks or websites connected to the Website.
- Engineering, modifying, copying, distribution, display, performing, reproducing, publishing, creating derivative works from, Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
WHAT WE DO WITH YOUR INFORMATION
Dandelion uses the information we collect for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.
The security of your personal information is important to us. When you enter sensitive information, such as a credit card number on our registration form, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can send us an email at firstname.lastname@example.org
UNAUTHORIZED CHARGES ON YOUR CARD:
If you see charges on your credit/debit card for purchases made on www.dandeliondreams.co, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven’t placed the order. If you’re still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable www.dandeliondreams.co to begin an investigation.
FRAUDULENT USAGE / ORDERS
CANCELLATION OF FRAUDULENT ORDERS
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, www.dandeliondreams.co reserves the right to cancel all past, pending and future orders without any liability. www.dandeliondreams.co also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
www.dandeliondreams.co and its associated acquiring bank or financial institutions reserve the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Website fraudulently. www.dandeliondreams.co and its associated acquiring banks or financial institutions reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these terms and conditions.
Dandelion may disclose personally identifiable information under special circumstances, such as to comply with court orders requiring us to do so or when your actions violate the Terms of Service.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by means of a notice on our homepage so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
Given that Dandelion offers a customized product based on specific customer preferences and measurements, we will not be able to offer a refund or exchange of the product once the order is placed. However, should a size issue arise we are happy to make alterations to the existing garment. To know more please read our Alteration policy.
In the event you are dissatisfied with the quality of the garment, kindly contact us on email@example.com and reasonable measures shall be taken to rectify the issue to the best of our ability.
In the event of a sizing issue concerning a product we will be happy to make the required alterations to the existing piece.
Only one free alteration is provided per piece.
The return of the garment will be the customer’s responsibility and any charges would have to be borne by the customer. However, the shipping charges once the piece is altered will be at Dandelion’s cost.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. We at Dandelion take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting firstname.lastname@example.org about the fault.
Returns of faulty goods must be returned to us within 7 days of being received.
If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase. Please note that refunds can take up to 30 days and are subject to regulations.